Remembering Steve – Part 2

The second time that I emailed Steve, I was consulting, and had a client with a rather nasty problem with their iMac that I had convinced them to buy. This problem was a bug that caused the computer to be in a state that would only be repairable by replacing the logic board.

A software bug that caused a hardware bug.

Six months after the warranty ran out.

Anyhow, I emailed Steve, letting him know that not only was this a documented bug, that the machine was six months out of warranty, but that the client I convinced to buy it had sworn off of Apple products forever after he had spent quite a bit of money outfitting his office with Apple III’s, which were expensive, error prone, and Apple stopped supporting prematurely.

A few days later, I get a call…

Hello, my name is so-and-so, and I’m from Apple Executive Relations. I understand you have a client with a problem iMac. We’d like to get that resolved for them. Can you provide a serial number and I’ll authorize a free out of warranty repair…